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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A pop-up menu will show up. It includes elaborate info about all the operations that you can carry out on the page in question. Each context menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive selection of video tutorials describing how to use our web hosting Control Panel. They're intended for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, have a gaze at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual clients and offers practical solutions. We periodically update our Frequently Asked Questions database with new entries so as to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can get in touch with our excellent team of technical support engineers available 24x7x365 and eager to assist you with any question. Each support ticket you open will be responded to within 1 hour (the average ticket response time is approximately 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 89755

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com